FAQ

Our product range mainly  include following items. 

1)  Custom flags and banners that use for advertising, sports, promotion, decoration and events. 

2)  Teardrop flags, Feather flags, Rectangle flags and related poles, bases, hardwares. 

3)  Table covers, Pop-Up A frame banners and Advertising tents.

4)   Retractable banners , Fabric banner stands , X-banners , Backpack flags and Backdrop Banners.

5)   Street banners , Vinyl  banners , Mesh banners , handheld scroll banners , podium banners , car mirror flags, windsock flags and pennant strings . 

By using our digital printing process, we can do order from 1pcs. That means we do not have a minimum quantity of one order. 

But 1pcs or small quantity order is more suitable for long -term cooperation business or pre-production sample, it’s not so cost-effective for one time order.

Absolutely, you will take advantage of cost savings by ordering bulk. For example , Company A buys advertising tents for all five of  their upcoming annual trade shows rather than five separate occasions resulting in deep discounts.

In our industry, vector art is the standard, it can be vector format  EPS , AI , CDR or PDF, but if you have non-vector format art file ( JPEG , BMP , GIF, or PSD ), please make sure the size is right and the resolution is high enough.

You can use any fonts in your art file, but please make sure they are outlined before you send to us. We also have a group of professionl graphic designers can help you to create your own art file at no charge. For more detailed information, please contact us.

It’s very easy to start, if you have specific requirement, just send to us thru email or IM tools( like skype ), we will reply very soon. 

If you do not have in mind of what exactly you want , don’t worry , just let us know the purpose you need and where you should use them, we will provide you the best suggestions or different choices for your reference.

You can reply to the email including the proof and write the changes there. We will send a revised proof as soon as we can until you are happy with the layout. If the changes regard the actual artwork, a new art file will be required.

Siming Flags will be happy to help you cancel your order for a full refund before you approve the proof . Please allow up to 10 business days for the monies to be credited to your account.

But orders may not be cancelled or refunded once they have gone into production or any process. 

To ensure best quality of your print, please use high resolution image files and/or vector artwork that are created by a graphics professional. For vector files please save it as EPS, AI or PDF to retain sharp lines suitable for large printing.

First, we have very strict management system to control the product quality. We also have QC to verify products before shipping out.  We are there every step of the way to ensure that things are exactly how you want them.

Second, to give our customer best experience, we provide e-proof for customer to review and provide physical product pictures for customer to verify before shipping out. No need to worry about working with us.

 We are proud of the products we make , and if you are unhappy for any reason, please let us know and we’ll try our best to elevate the challenge.

We use three main ways for shipping, they are following :

1) By Express ( UPS, FedEx, DHL and TNT ), this is the most common way since most of our orders are rush. We are big VIP of these Express companies that we can provide the fastest shipping service with low price.  We mainly use UPS and Fedex and most orders will arrive to your place within 3 to 10 days.

2) By SEA, for large orders or there is enough time for production, we can use sea shipping to save cost. 

3) By AIR, this is port to port shipping, it’s a cost-effective way but the handle process is more complex than Express.

Yes, we can ship your order by using your account if you want. For us to ship the order using your account we will need the account number, the account billing address and the method of shipping desired.

Yes, no problem to blind ship your order directly to your client and show you as the shipper. If you want us to show you as the shipper, please provide the name, shipping address and phone number regarding who you want us to show the shipper as.

A notification email with tracking number will be sent to your email address. You can use this tracking number to track the status of your order .